All orders are shipped within 48 hours Monday - Friday 8am - 5pm. We use the following carriers to deliver our orders: USPS, UPS
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
At this moment we only ship within USA and Canada. If you are a wholesaler and looking to place a batch order, contact us for details.
Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and up to a 25% restocking fee.
Our goal is that you're completely satisfied with your purchase. If you are not satisfied with your product we will under most circumstances allow the products to be returned. If the product is being returned for any reason other than exchange or damaged in transit the customer can be charged up to 25% restocking fee, plus the original shipping charge will not be refunded. To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item back. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 30 days of receiving your order. Please place a printout of the original transaction receipt inside the package. If the item is not received back in the allotted 30 days it will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that Genius Distributing ship it back at the customers expense to be billed prior to shipping.
If the package is returned without an RMA or without a printout of a receipt inside the package, a restocking fee will be applied. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.
If there is something wrong with the item, you can simply return your purchase in its original packaging, with your original receipt/email confirmation within 10 days from the delivery date. Failure to act in the prescribed time period will negate customers option for refund or exchange. You are responsible for the shipping charges incurred shipping the product back to us. All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning. See below for info on obtaining RMA# Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material. (if you can take a picture of the damage that would be advised) Call our customer service department immediately at (877) 500-3932. RETURN MERCHANDISE AUTHORIZATION RMA
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at firstname.lastname@example.org. Please include in your email the name on the order the order # and the reason for return. Once we receive your RMA request we will review your request and respond with either an RMA # or we may request further clarification.